Technicians
Your corner of the portal — training, safety, and how we price and stand behind our work.
Tech Training
Your training track lives on the training site — skills modules, job know-how, and refreshers for the work we do every day. Keep current on your track and let the office know when you finish a module.
On the job
Safety reminders
- Safety first — before speed, every time.
- Wear the right protective gear for the task: eyes, ears, gloves, and dust protection.
- Set ladders up properly and never overreach; get a spotter when you need one.
- Shut off power or water before you open anything up — and verify it's off.
- Keep the work area tidy and protect the customer's home: drop cloths down, shoes covered, site clean when you leave.
- Report every injury, near-miss, or unsafe condition to the office the same day.
How estimates work — the pricebook
Estimates are built in ServiceTitan from the national pricebook — build the estimate from pricebook items so the scope and the flat price line up.
The customer gets a flat price, confirmed with them before work starts. No surprises: if the scope changes once you're into the job, stop, update the estimate, and confirm the change with the customer before you continue.
Done Right Promise — go-backs
We stand behind our work with the Done Right Promise and a 1-year warranty.
If a job needs a return visit, tell the office the same day. Don't wait for the customer to call back — the sooner the office knows, the sooner we can schedule the go-back and make it right.